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We believe a successful ecommerce business requires a unique combination of talented staff, excellent products, efficient systems, robust physical operations and reliable delivery partners.
We have a strong, committed and experienced management team, working alongside passionate staff with in-depth knowledge of their specialist area of focus.
Our own-brand product ranges have taken over 14 years to develop, working with some of the best manufacturers from around the world to ensure we build on our reputation for great quality at affordable prices. In addition, we have built strong relationships with the industry’s biggest brand names, including Yamaha, Roland, Fender and many more.
The Group currently operates from 245,000 square feet of operational space - a 135,000 square feet in York, 72,000 square feet in Germany, and 38,000 square feet in Sweden. The addition of much needed Head office space in FY18 will provide facilities sufficient to support revenues of over £100 million, and in anticipation of continued strong growth, evaluation continues to identify future requirements and opportunities.
Our bespoke and proprietary ecommerce platform is an end-to-end solution covering all aspects of retail operations, including website content, inventory management, multi-currency pricing, logistics and dispatch, CRM, automated marketing, purchasing, customer receipts and management reporting.
We believe this platform is a cornerstone of our business and source of competitive advantage, delivering reliability, scalability and unique functionality, and we have an in-house team of dedicated programmers constantly improving our systems with new features and functionality.
Reliable delivery with competitive pricing is fundamental to our proposition and success. Our ecommerce platform is configured to select the most cost-effective delivery options from thirteen different delivery service providers, to provide our customers with a class-leading range of delivery options.