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We believe that achieving a very high degree of customer satisfaction is fundamental to sustained long term growth, and we are committed to continually improving the service experienced by our customers.
We leverage our technology and empower our specialist staff to ensure key touch points deliver a market leading experience, and monitor our progress carefully using independent sources such as TrustPilot.
We employ over 150 people, and many Gear4music employees have first-hand musical instrument and music equipment knowledge, playing in bands and producing their own music. Ongoing product training is routinely undertaken to ensure staff have relevant and up to date knowledge in order to advise customers correctly.
Multilingual support for overseas customers in non-English speaking countries continues to be a key focus, and a pre-requisite for many of the Group’s dealership agreements when selling outside the UK.